Friday, October 4, 2013

Right hand man, Assistant style.

There is a Pro-Con list to hiring assistants with experience or fresh out of school.  SalonDuo opted for someone who we could teach 'our way' without the challenge of 'un-training how another had taught them. As all beauty professionals know in this industry there are so many ways to ultimately achieve the same results, it comes down to preference. 

 the method SalonDuo uses when training an assistant through hands on experience is this:


I Do- You Watch
I Do- You Help
You Do - I Help
You Do - I Watch. 

I forget how new the entire salon experience is in the beginning, It's inspiring to take a moment to remember how every little accomplishment feels like a huge achievement. Training has it's challenges also though, SalonDuo never wants to have it's reputation compromised or the clients experiences less than perfect. This leaves a lot on the line when handing your loyal client over to the hands of an assistant in training.  The goal of having assistants at SalonDuo isn't to rush the clients experience, or because we've overbooked. It's to train these girls , show them the ropes, prepare them to become independent and build confidence for them to become  talented stylists. During the process of training them SalonDuo hopes to give our clients a  very enjoyable experience, since our assistants can focus on giving the best shampoo experience in town. 

 So far 6 weeks into our training with the girls everyday is better than the last! less shirts being soaked and more smooth blowouts achieved! 

SalonDuo believes Customer Satisfaction is no where near as important as Customer Loyalty. We appreciate all of our clients who have been such a great support this past year! 


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